Terms & Conditions

SOS CATERING CATERING EQUIPMENT & ENGINEERING LIMITED (“SOS CATERING”) only supply goods and services on these Terms. These Terms are important and should be studied carefully.

1. Interpretation

1.1 The definitions and rules of interpretation in this clause apply in these terms and conditions:

“Contract” Any contract between SOS Catering and the customer for the sale and purchase of the goods, incorporating these terms;
“Customer” The person, firm or company who purchase the goods from SOS Catering;
“Goods” Any goods agreed in the contract to be supplied to the customer by SOS Catering (including any part or parts of them).
“SOS Catering” SOS Catering Equipment & Engineering Limited (Company Registration Number 2273178) having its registered office at 208, Billet Road, Walthamstow, London E17 5DX;
“Intellectual Property Rights” Intellectual property rights of whatever nature (including, but not limited to, patents, design rights, trademarks, rights attaching to databases, present and future copyright and all similar rights subsisting including all applications for all or any such rights);
“Order Acknowledgement” The order acknowledgement sent by SOS Catering to the customer confirming the goods to be provided and the terms on which the goods are to be supplied;
“Price” The price agreed to be payable for the goods as set out in the quotation;
“Quotation” The written quotation supplied by SOS Catering to the customer setting out the goods, the price, and any special terms to be included in the contract valid for 30 days unless otherwise specified in writing by SOS Catering;
“Terms” These terms and conditions.


1.2 The headings in these Terms are inserted for convenience only and will not affect its construction or interpretation. References to clauses are unless otherwise stated, references to the clauses of these Terms.

1.3 Words importing the singular include the plural and vice versa.

1.4 Words importing a gender will include all genders.

1.5 References to any statute, statutory provision or statutory instrument include a reference to that statute, statutory provision or statutory instrument as amended, consolidated, replaced or re-enacted together with all rules and regulations made under it or them as from time to time amended, consolidated, replaced or re-enacted.

1.6 In the case of conflict or ambiguity the order of precedence for these Terms and the documents attached to or referred to in these Terms will be as follows:

  • the Order Acknowledgement; then
  • the Quotation; then
  • these Terms.

2. Quotations and the Application of terms

2.1 Subject to any variation under condition 2.3 the contract will be on these Terms to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, specification or other document).

2.2 No terms or conditions endorsed on, delivered with or contained in the Customer’s purchase order, confirmation of order, specification or other document will form part of the contract simply as a result of such document being referred to in the contract.

2.3 These Terms apply to all SOS Catering sales and any variation to these Terms and any representations about the goods will have no effect unless expressly agreed in writing and signed by a Director of SOS Catering Equipment & Engineering Ltd. The customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of SOS Catering, which is not set out in these Terms. Nothing in this clause will exclude or limit the Company’s liability for fraudulent misrepresentation.

2.4 No order placed by the Customer will be deemed to be accepted by SOS Catering until SOS Catering issues an order acknowledgement or (if earlier) SOS Catering delivers the goods to the customer.

2.5 Unless otherwise specifically indicated in the quotation, all transactions are between SOS Catering and the customer as between principal and principal, provided that SOS Catering shall have the right to assign or sub-contract any of its rights and obligations in respect of any order accepted by it.

2.6 If any customer is not prepared to enter into a contract based on these Terms, he should inform SOS Catering in writing prior to placing an order, indicating the conditions to which he objects. SOS Catering may then prepare a revised quotation to take account of any additional costs or liability, which it may sustain as a result of any amendment in such conditions, including (but without prejudice to the generality of the foregoing) the premiums for any additional insurances which SOS Catering may deem it necessary or prudent to effect.

2.7 An order from a customer must be accompanied by-sufficient information to enable SOS Catering to proceed with the order forthwith; otherwise SOS Catering is to be at liberty to amend the Price to cover any increases in cost which may take place after SOS Catering accepts an order. In the event of variations or suspension or cancellation of the work due to the customer’s instructions or lack of instructions, SOS Catering shall have the option either of terminating the contract and being indemnified by the customer for the loss to it or of increasing the price when work is renewed to cover any extra cost thereby incurred by SOS Catering.

3. Prices

3.1 In the absence of express agreement to the contrary, the price will be those as set out in SOS Catering price list published at the time of delivery.

3.2 Prices quoted or agreed upon are based on costs of materials, rates of wages, taxes and import duties at the time of quoting or acceptance. In the event of any increase in any costs (including, but without prejudice to the generality of the foregoing, the said costs), SOS Catering shall be entitled to increase the price accordingly without notice.

3.3 If any special stipulations have been made which involve the inclusion of specific categories of additional costs and expenses in the price (e.g. if the price has expressly been fixed upon the basis of “free”, “F.O.B.” or “C.I.F.” delivery) all increases arising, after quotation or acceptance, in such additional costs and expenses and all additional costs and expenses which may be chargeable to SOS Catering arising or resulting from delay in shipment will be charged to the customer.

3.4 The currency of account shall be pounds sterling, provided that in cases where it is necessary for SOS Catering to purchase goods or materials by reference to a currency other than pounds sterling then any increase or decrease in the sterling equivalent caused by any variations in the rate of exchange between pounds sterling and such other currency occurring between the date of quotation and the date of payment shall be debited or credited to the customer as the case may be. 3.5 All prices are based on delivery ex SOS Catering depot and are exclusive of value added tax and packaging. All additional costs and expenses including all taxes and duties payable in respect of the goods at the time of delivery or thereafter shall be paid by the customer. Unless otherwise stated in the quotation, all packing cases, crates, skids, drums and other packing materials are non-returnable and chargeable to the customer.

3.6 All taxes, excise duties, levies or charges required to be paid directly or indirectly by SOS Catering under any existing or future law whether in the United Kingdom or elsewhere in respect of any goods manufactured or supplied by SOS Catering shall be to the account of the customer.

3.7 The quotation includes only such goods, accessories and work as are expressly specified therein. Any deviation from its general terms involving extra expenses to SOS Catering will be charged extra. SOS Catering accepts no responsibility for extras or variations, which are not ordered by the customer in writing and confirmed by SOS Catering.

4. Terms Of Payment

4.1 Unless expressly agreed otherwise, accounts are strictly net and are due for payment on the date on which either the goods are despatched or the customer is notified that the goods are ready for despatch whichever is the earlier.

4.2 The due date of payment shall not be postponed on account of additions, alterations, minor omissions, or defects to from or in the goods, which do not substantially affect the commercial use of the goods.

4.3 All amounts due to SOS Catering from the customer shall become immediately payable if any petition be served or resolution passed for the winding up of the customer or if any receiver or administrative receiver be appointed of the whole or any part of the customer’s assets or undertaking or any similar action is taken with regard to debt, whether in or out of court.

4.4 All payments shall be made without any deduction and the customer shall not be entitled to deduct the amount of any claim, which he may have against SOS Catering.

4.5 In the event of any payment from the customer being overdue, SOS Catering may defer further deliveries until all overdue payments are made or at its option may terminate any or all contracts with the customer so far as they are not fulfilled without incurring any liability whatsoever.

4.6 Interest at the rate of 3 percent per annum above Barclays Bank PLC base lending rate shall be payable on all accounts due by customers from the date on which payment is due until the date on which payment is made.

4.7 SOS Catering reserves the right to require from the customer at any time security satisfactory to SOS Catering for performance of the customer’s obligations under any contract with SOS Catering. Refusal or failure by the customer to furnish such security shall entitle SOS Catering to suspend deliveries until such security is furnished or to cancel all or any contracts with the customer so far as they are not fulfilled without incurring any liability whatsoever and all the rights reserved pursuant to this clause shall be exercisable by SOS Catering at any time during the subsistence of a contract.

5. Delivery

5.1 Any times quoted for despatch or for the completion of any works are to date from SOS Catering acceptance of a written order to proceed and receipt by SOS Catering of all necessary information and drawings to enable SOS Catering to put the work in hand and to proceed uninterruptedly there with and any initial deposit due under the contract.

5.2 All quoted times are to be treated as estimates only, not involving any contractual obligation unless SOS Catering has agreed in writing signed by a director of SOS Catering specifically referring to this clause 5.2 that dispatch or delivery within a specified time or by a specified date shall be of the essence of the contract. The times quoted shall be increased by the period or periods of any such delay.

5.3 Where SOS Catering have expressly agreed that the time for delivery will be of the essence of the contract, then such liability shall be limited to the lesser of:

  • The amount of any direct loss suffered by the customer because of late despatch or delivery; or
  • One half of one per cent of the price to the customer per week of the period of delay with a maximum of five per cent of the price.

5.4 Subject to clause 5.3, SOS Catering shall have no liability for any loss, injury or damage of any kind, direct or consequential, arising out of late despatch or delivery.

5.5 Where goods are to be despatched in instalments, SOS Catering shall incur no liability in not maintaining or complying with the specified rate of despatch and the customer shall not have the right to cancel any contract due to any part of any order being delivered late.

5.6 Delivery may be affected by any method of transport at SOS Catering’s option. If the carriage of goods is by road, the Road Haulage Association Conditions of Carriage as amended from time to time will apply. If the carriage is by sea, the Carriage of Goods by Sea Act 1971 incorporating The Hague – Visby rules will apply. Any transport by rail will be subject to the terms and conditions of that rail carrier.

5.7 Upon the Goods being surrendered to the forwarding agent or to the carrier, or upon their leaving SOS Catering’s place of business, whichever is the earlier, the Goods shall be deemed to have been delivered and all risks attaching directly or indirectly to the Goods shall pass to the Customer unless otherwise expressly agreed, for instance, when “F.O.B.” or “C.I.F.” or “Carriage Paid” delivery or any other similar stipulation shall have been agreed which in its customary interpretation indicates that the risk passes at a date later than that hereinbefore stated. The risk shall pass notwithstanding that the property in the Goods may not have passed to the Customer.

5.8 If SOS Catering does not receive forwarding instructions within seven days after the date of notification that the Goods are ready for despatch, the customer shall take delivery or arrange for storage. SOS Catering shall not be liable for deterioration of Goods in storage while awaiting delivery instructions.

6. Damage Or Loss In Transit

6.1 When the price quoted includes delivery, SOS Catering will repair or replace the Goods involved in respect of damage or loss in transit up to the level of indemnity provided by the conditions under the terms of which the Goods may be carried provided the carriers and SOS Catering receive written notification of such damage or loss in accordance with the afore mentioned conditions and, in any event, in the case of alleged damage, within 24 hours of delivery.

6.2 Subject to the foregoing, SOS Catering shall have no liability for any loss, injury or damage of any kind direct or consequential arising out of damage or loss in transit. Transit shall be deemed to be completed when Goods are offloaded at the point of delivery and the onus of proof that any damage occurred before such offloading shall lie on the Customer.

7. Passing Of Property In The Goods And Lien

7.1 The property in any Goods supplied by SOS Catering shall not pass to the Customer until payment in full has been made to SOS Catering.

7.2 If any payment to SOS Catering is overdue in whole or in part, it may (without prejudice to any of its other rights) recover or resell any such Goods as shall remain its property pursuant to clause 7.1 and it may enter upon the Customer’s premises for that purpose.

7.3 The Customer shall not be entitled to sell any Goods supplied by SOS Catering until SOS Catering shall have been paid in full therefore. Nevertheless, where payment of all moneys due to SOS Catering in respect of Goods delivered to the Customer has not been made in full and the Customer has sold any such Goods, the Customer shall be trustee for SOS Catering of the proceeds of sale thereof or (as the case may be) such part thereof as shall be equal to the monies due to SOS Catering in connection with such Goods.

7.4 The Customer accepts the responsibility that Goods stipulated by him are sufficient and suitable for his purpose. SOS Catering shall be under no liability in respect of any unsuitability therefore unless SOS Catering advice as to suitability of the Goods for their purpose or end use has been sought by the Customer and accepted in the Quotation and in any event such liability shall be limited to that specified in clause 10.2.

8. Complaints

8.1 SOS Catering shall be notified in writing promptly and in any case within five days after delivery of any defective Goods and the defective Goods or parts thereof are without cost to SOS Catering to be returned to SOS Catering on demand and shall be subject to SOS Catering’s inspection.

8.2 Complaints about quantities, weights or packing and mistakes in transportation or in expenses shall be made within five days after delivery.

8.3 A claim lodged by the Customer on account of defects shall lapse three months after SOS Catering’s written repudiation of the Customer’s claim if the Customer has not then reverted to the claim.

9. General Guarantee And Liability

9.1 SOS Catering undertakes to make good by replacement or repair (but excluding the cost of labour for the removal of any defective parts or for the refitting of repaired or replacement parts) defects in or failure of Goods supplied by SOS Catering and paid for by the Customer provided that routine maintenance of the said Goods has been carried out by the Customer and user in a satisfactory manner and provided that such defects or failure arise solely from faulty materials supplied by or workmanship carried out by SOS Catering and in any event arising within a period of six calendar months from the date when the said Goods shall have been first despatched at the termination of which period all liability on SOS Catering ‘s part shall cease AND PROVIDED always that such defective parts are promptly returned free of cost to SOS Catering to its works unless otherwise arranged.

9.2 In the case of Goods not of SOS Catering manufacture including Goods manufactured or processed by SOS Catering ‘ sub-contractors, and in the case of processes applied by SOS Catering’s sub-contractors to Goods not supplied by SOS Catering, the Customer is entitled only to such benefits as SOS Catering may receive and may pass on under any guarantee given to SOS Catering in respect thereof.

10. Limit Of Liability

10.1 Nothing in these Terms will limit SOS Catering’s liability for death or personal injury caused by SOS Catering’s negligence.

10.2 Subject to clause 10.1, in no case shall SOS Catering’s liabilities in respect of any Contract exceed the Price.

10.3 In no event shall SOS Catering be liable for any indirect damage or consequential loss, howsoever and by whomsoever caused or any other claim except as provided for in these Terms.

11. Force Majeure

11.1 SOS Catering shall be relieved of its obligations hereunder and of any liabilities herein contained whenever and to the extent to which the fulfilment of such obligations and liabilities is prevented, frustrated or impeded by conforming to any statute or any rule, regulation, order or requisition made there under or any consequence thereof, by war (whether declared or not) acts of public enemies, industrial disputes (including strikes, lockouts and other, industrial action whether at the place of business or premises of SOS Catering or elsewhere), accidents, fire, flood, nuclear fall-out, acts of God or any cause of like or different kind beyond the control of SOS Catering or any consequence thereof.

11.2 In such circumstances, SOS Catering shall have the option either to terminate the Contract or to extend the period for its completion without liability to the Customer and in the event of SOS Catering’s electing to extend the period of the Contract, it shall nevertheless have the right to cancel the Contract within six months of notice by SOS Catering to the Customer of the decision to extend the Contract.

12. Termination

12.1 If the Customer shall make default in paying any-sum of money due or shall become bankrupt or compound with or enter into any arrangement with his creditors or being a corporation shall enter into liquidation save for the purpose of amalgamation or reconstruction without insolvency or shall have a receiver appointed of the whole or any part of its assets, then without prejudice to the other rights of SOS Catering it may at any time forthwith terminate any contract without notice.

12.2 In the event of variation, suspension or cancellation of the work under the Contract due to the Customer’s instructions or lack of instructions, SOS Catering will have the option either of terminating the contract and being indemnified by the Customer for the loss of it or increasing the Price to reflect those alterations.

13. Indemnity

The Customer will indemnify and save harmless SOS Catering from all claims, suits, actions and proceedings whatever that may be brought by any third party on account of injury, loss, damage or expense for which, according to these Terms, SOS Catering shall not be liable including, without prejudice to the generality of the foregoing, those relating to the use of the Goods and those arising under the Consumer Protection Act 1987.

14. Arbitration

If any dispute or difference shall arise between SOS Catering and the Customer touching or concerning these Terms or any Contract based on them or the rights, duties or liabilities of any party there under, then the matter in difference shall be referred to arbitration in conformity in all respects with the provisions of the Arbitration Act 1996 or any statutory modification or re-enactment thereof for the time being in force.

15. Construction Of Contract

15.1 These Terms and any Contract concluded subject thereto shall be construed in all respects according to the laws of England and any arbitration or litigation arising under any such Contract shall be determined in England, provided that the expression “laws of England” shall not, in the case of any export contract, include any statutory provision which does not affect contracts between parties resident in different states.

15.2 These Terms shall apply (save insofar as they may be varied by written agreement signed by a director of SOS Catering) so far as they shall be held to be lawful and enforceable.

15.3 If any clause or any part of any clause shall be held to be unlawful or unenforceable then these Terms shall be read and construed as if such clause or part thereof as the case may be were omitted.

16. General

16.1 For the purposes of the Contracts (Rights of Third Parties) Act 1999 (the Act), SOS Catering and the Customer agree that they do not intend any terms of the Conditions to be enforceable by any third party, apart from any sub-contractors nominated by SOS Catering , who but for the Act would not have been entitled to enforce such terms.

16.2 Any notice to be given by either party to the other will be in writing by pre-paid first class post or facsimile addressed to the other party at its registered office or principal place of business or such other address as may have been notified to such other party.

16.3 No forbearance, indulgence or relaxation on the part of SOS Catering shown or granted to the Customer in respect of any of the provisions of these terms and conditions will in any way affect, diminish, restrict or prejudice the rights or powers of SOS Catering or operate as to be deemed to be a waiver or any breach by the Customer of any of these conditions.

16.4 References to persons include bodies, corporate, unincorporated associations, partnerships and trusts and vice versa.

16.5 Whilst  every effort is made to accurately reproduce the appearance of the equipment we sell – we cannot accept any responsibility for colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our images. You can still return your equipment for a refund, however it/they will not be deemed faulty and you will be responsible for the return costs.

16.6 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

16.7 All images, sizes, descriptions, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods and are not subject to a guarantee of accuracy and do not constitute a sale by description. Full detailed specifications are available from SOS Catering Equipment Ltd

16.8 The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.

16.9 All gas appliances must be installed by Gas Safe registered engineers. All hard wired electrical products must be installed by a qualified electrician.

Note: HEALTH & SAFETY AT WORK ETC. ACT 1974 -Please ask our Representative for Product Information Sheets if these have not already been provided.