All returns are subject to authorisation by SOS Catering Equipment Limited. Any goods to be returned must be unused and still in the original packaging. Where an item is returned there will be a re-stocking charge and all returns must be notified to the sales office within twenty four hours of the delivery and will need written confirmation of the above points by the client via fax or email. You may normally cancel your purchase prior to the item being delivered subject to that item not having been dispatched. If an item has been dispatched there may be a cancellation fee to cover relevant carriage fees. Please ensure all deliveries are checked at the time of delivery as any damaged goods that are not signed for as being so may not be able to be claimed for. Please remember it is your responsibility to check all deliveries at the point of delivery not after as we cannot be held responsible for damages in transport after the goods have been received and signed for. If you are returning your items personally to our our showroom please ensure you carry all your relevant documents with you such as delivery notes and invoices.